Shipping policy

At Diamond Coat PR, we are dedicated to providing you with premium automotive care solutions. Because we offer both our exclusive, locally-stocked items and a wider range of curated detailing tools, please note that your shipping experience may vary depending on the items in your order.

1. Processing Times

  • Signature Products (Vehicle Resurrection Serum): These items are stocked locally in Guaynabo, PR. They are processed and prepared for shipment within [3–5] business days. Please note that processing and shipping times may be subject to delays during high-volume periods.

  • Curated Essentials (Dropshipped Items): These items are shipped directly from our trusted distribution partners. They are processed and prepared for shipment within [2–4] business days. Please note that processing and shipping times may be subject to delays during high-volume periods.

2. Shipping Times & Delivery

  • Multiple Packages: If you order both our Signature Products and Curated Essentials, please be aware that your items may arrive in separate packages at different times. You will receive separate tracking numbers via email for each package to ensure you can monitor their progress.

  • Estimated Delivery: * Puerto Rico & USA: * Signature Products: Typically [3–5] business days. Please note that processing and shipping times may be subject to delays during high-volume periods.* Curated Essentials: Typically [7–12] business days. Please note that processing and shipping times may be subject to delays during high-volume periods..

3. Shipping Costs Shipping charges for your order will be calculated and displayed at checkout. We strive to keep these costs as competitive as possible, regardless of which facility the items are shipping from.

4. Tracking Your Order Once your order (or part of your order) has shipped, you will receive an email confirmation with a tracking number. Please allow 24–48 hours for the tracking information to update.

5. Damages and Issues We want you to be 100% satisfied.

  • For Signature Products: Please contact us at info@diamondcoatpr.com within 48 hours of delivery if your item arrives damaged.

  • For Curated Essentials: If an item from our partner collection arrives damaged, please notify us immediately with photos. We will coordinate with our supplier to resolve the issue as quickly as possible.

Questions? If you have any questions about your order or are concerned about a shipment, please reach out to our team at info@diamondcoatpr.com. We are always here to help you get the best results for your vehicle.